Part 1 ： English for Hospitality

Workshop One English for Front Office

Lesson 1 Room Reservation

Lesson 2 Excuse Me， Did You Say a Single Room？

Lesson 3 The Bellman （Ⅰ）

Lesson 4 Calling a Taxi for the Guest

Lesson 5 The Bellman （Ⅱ）

Lesson 6 The Bellman （Ⅲ）

Lesson 7 Checking in （1）

Lesson 8 How Will You Be Paying？

Lesson 9 Checking in （Ⅱ）

Lesson 10 Checking in a Tour Group

Lesson 11 Checking out

Lesson 12 How Would You Like to Pay？

Lesson 13 Foreign Currency Exchange

Lesson 14 I'd Like to Change&

Lesson 15 The General Switch Board

Lesson 16 Operator

Lesson 17 Business Center

Lesson 18 How to Serve the Guests in the Business Center？

Lesson 19 Dealing with Complaints

Lesson 20 How to Handle Complaints

Workshop Two English for Housekeeping Department

Lesson 1 Housekeeping Supplies （Ⅰ）

Lesson 2 Things on the Desk

Lesson 3 Housekeeping Supplies （Ⅱ）

Lesson 4 Things in the Bathroom

Lesson 5 Housekeeping Supplies （Ⅲ）

Lesson 6 Things in the Wardrobe

Lesson 7 Different Rooms

Lesson 8 Room Category

Lesson 9 Things in the Guest Room

Lesson 10 A Guest Room

Workshop Three English for Food and Beverage Department

Lesson 1 A Reservation for a Table

Lesson 2 A Reservation at the Sheraton Hotel

Lesson 3 How About the Central Table？

Lesson 4 A Table Too Close to the Toilet

Lesson 5 Ordering Steak

Lesson 6 Ordering Breakfast

Lesson 7 All the Dishes Are Delicious

Lesson 8 How Is Your Meal？

Lesson 9 There Is Something Wrong with My Food

Lesson 10 The Fish Is Not Fresh

Lesson 11 Do I Pay You or the Cashier？

Lesson 12 Please Bring Us the Bill

Part 2： English for Air Service

Lesson 1 What Does He ／She Do （Ⅰ）？

Lesson 2 What Does He ／She Do （Ⅱ）？

Lesson 3 What Can I Do for You？ （Ⅰ）

Lesson 4 What Can I Do for You （Ⅱ）？

Lesson 5 What's Your Seat Number？ （Ⅰ）

Lesson 6 What's Your Seat Number？ （Ⅱ）

Lesson 7 Whose Bag Is It？ （Ⅰ）

Lesson 8 Whose Bag Is It？ （Ⅱ）

Lesson 9 When Does the Plane Take off？ （Ⅰ）

Lesson 10 When Does the Plane Take off？ （Ⅱ）

Lesson 11 Would You Please&（Ⅰ）

Lesson 12 Would You Please&（Ⅱ）

Lesson 13 What Would You Like？ （Ⅰ）

Lesson 14 What Would You Like？ （Ⅱ）

Lesson 15 Are You Ready to Order？ （Ⅰ）

Lesson 16 Are You Ready to Order？ （Ⅱ）

Lesson 17 What's the Matter？ （Ⅰ）

Lesson 18 What's the Matter？ （Ⅱ）

Lesson 19 I'm Sorry to Hear That （Ⅰ）

Lesson 20 I'm Sorry to Hear That （Ⅱ）

Part 3： English for Travel and Tourism Service

Lesson 1 Have You Ever Been to&（Ⅰ）

Lesson 2 Have You Ever Been to&（Ⅱ）

Lesson 3 Talking About Holidays （Ⅰ）

Lesson 4 Talking About Holidays （Ⅱ）

Lesson 5 At the Airport

Lesson 6 What the Time Is It？

Lesson 7 Airport Facilities

Lesson 8 Excuse Me， Where Is the Check-in Counter？

Lesson 9 What's the Purpose of Your Visit？

Lesson 10 May I See Your Passport Please？

Lesson 11 Booking Hotel （Ⅰ）

Lesson 12 Booking Hotel （Ⅱ）

Lesson 13 Tourist Information

Lesson 14 Where Is the&

Lesson 15 Shopping at Duty-free Shop （Ⅰ）

Lesson 16 Shopping at Duty-free Shop （Ⅱ）

Lesson 17 Meeting at the Airport （Ⅰ）

Lesson 18 Meeting at the Airport （Ⅱ）

Lesson 19 On the Way from the Airport to the Hotel （Ⅰ）

Lesson 20 On the Way from the Airport to the Hotel （Ⅱ）

Part 4： English for MICE Service

Lesson 1 The Classification of Meeting

Lesson 2 Preparing for a Meeting

Lesson 3 Planning for the Meeting

Lesson 4 A Great Meeting City

Lesson 5 Meeting Propaganda

Lesson 6 Meeting Equipment

Lesson 7 Meeting Etiquette

Lesson 8 Food and Beverage at Meeting

Lesson 9 Safety and Security Service

Lesson 10 Service After Meeting

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